Common causes of Kenya eTA denial

The majority of travellers typically receive their approved Kenya eTA within 24 hours of submission. Nevertheless, eTA denials can occur if there are application issues, potentially causing delays or interruptions in travel plans.

Common causes of Kenya eTA denial

Fortunately, many of these errors are preventable. eTA applicants can enhance their chances of approval by adhering to the following tips and guidance.

Key errors to avoid on Kenya eTA application

When individuals apply for Kenya ETA, they often encounter denials due to errors in their application forms or the omission of crucial information. In some cases, travellers may not meet all the eTA requirements, leading to eTA denials.

online at apply for ETA with computer and credit card, USA passport and dollar banknotes

One common reason for Kenya ETA denials is errors in the application form. To obtain a Kenya eTA, applicants must provide specific information accurately, including:

  • Family and given name
  • Gender
  • Date of birth
  • Country of passport
  • Passport number
  • Passport date of issue
  • Passport date of expiry

It is crucial that all the details entered in the application match exactly with what is printed in the applicant's passport. Even slight differences in spelling or inaccuracies in the passport number, issue date, or expiry date will not be accepted. Therefore, it is essential to exercise utmost care when copying these details into the application form.

Kenya eTA Rejection Due to Ineligibility

To prevent Kenya eTA rejection, it is imperative for foreign travellers to thoroughly review the eligibility requirements before proceeding with their application. It is essential to meet the following criteria:

  • Passport Eligibility

Visitors must possess a passport issued by a country recognized as eligible by Kenyan authorities. Furthermore, the passport should remain valid for at least 6 months from the planned date of arrival in Kenya. Any attempt to use a passport that does not meet these stipulations will result in a eTA denial.

  • Arrival and Departure Dates

Applicants are required to ensure that their proposed departure date from Kenya falls within 90 days of the arrival date they specify in their application. The Kenya eTA permits a maximum stay of 3 months. Therefore, it is crucial to provide departure dates that adhere to these guidelines to avoid eTA rejection and ensure a smooth entry and exit process.

Photo and Supporting Document Issues in Kenya eTA Applications

In addition to completing the eTA application form, travellers are required to upload specific documents, including an image of their passport, a recent photograph, and proof of travel.

Photo and Supporting Document Issues in Kenya eTA Applications

  • Passport Image Clarity

For the passport image to be considered acceptable, it must display all the passport details clearly. The use of a flash when capturing the image should be avoided, as it can create unwanted reflections that obscure important information. Failure to ensure the visibility of all details may result in the rejection of the Kenya eTA application.

  • Passport-Style Photograph

The passport-style photograph submitted must adhere to all the specified Kenya eTA photo requirements, including the correct size and format. Complying with these guidelines is essential to ensure that the photograph is accepted as part of the eTA application process.

  • Proof of Travel

Kenya eTA applicants must submit proof of travel, including hotel reservations and flight tickets for tourists, and relevant documentation for other purposes to avoid eTA denial. Meeting these requirements ensures a smooth eTA approval process.

Correcting Mistakes on Your Kenya eTA Application

Here are some tips on how to correct mistakes on your Kenya eTA application:

  • Review your application carefully before submitting it. This is the best way to avoid making mistakes in the first place.
  • If you notice a mistake after submitting your application, contact the Kenya eTA support team immediately. They may be able to help you correct the mistake without having to reapply.
  • If you have already submitted your application and paid the eTA fee, you may not be able to get a refund. In this case, you will need to reapply and pay the eTA fee again.

Here are some additional tips to help you avoid making mistakes on your Kenya eTA application:

  • Make sure you have all of the required documents before you start your application. This includes your passport, a passport photo, and a return flight ticket.
  • Fill out the Kenya eTA application form carefully and accurately. Be sure to double-check all of your information before submitting the form.
  • Make sure to upload all of the required documents in the correct format. The Kenya eTA website provides detailed instructions on how to do this.
  • Proofread your application carefully before submitting it. This will help you catch any errors that you may have made.

What to Do If Your Kenya eTA Application is Declined

In the event of a rejection of a Kenya eTA application, travellers should take the following steps to rectify the situation:

  • Correct Mistakes: Identify and correct any errors or inaccuracies in the initial application before submitting a new request. It is crucial to ensure that all information provided is accurate and matches the supporting documents.
  • Non-Refundable Fee: Keep in mind that the eTA fee paid to the Kenya government is non-refundable. To reapply, applicants will be required to make the fee payment again.
  • Refund Assurance: Travellers who apply through this website can rest assured that they will receive a full refund in the unlikely event of eTA rejection. Applications submitted through this platform are carefully reviewed by experts to minimise the chances of errors or omissions. If rejection occurs, applicants will be notified of the decision via email and will receive guidance on how to proceed.
  • Advance Submission: While Kenya eTA processing is typically fast, it is adeTAble for travellers to submit their applications in advance to account for any potential issues or delays in the process. This proactive approach can help ensure a smooth and timely eTA approval process for the upcoming travel plans.

Kenya eTA: Possible post-approval denial

Even with an approved Kenya eTA, there is still a possibility of being denied entry at the border. This can happen for a number of reasons, including:

  • The eTA has expired. Kenya eTAs are typically valid for 3 months from the date of issuance, but travellers should check the validity of their eTA carefully before travelling.
  • The traveller does not meet the entry requirements. The Kenyan government has a number of requirements for eTA-holders, such as having a valid passport, a return ticket, and proof of sufficient funds. Travellers who do not meet these requirements may be denied entry.
  • The traveller has a criminal record. Travellers with a criminal record may be denied entry to Kenya.
  • The traveller is a security risk. The Kenyan government may deny entry to travellers who they believe pose a security risk to the country.

If you are denied entry to Kenya at the border, you will be asked to leave the country immediately. You may also be banned from entering Kenya for a certain period of time.

Additional tips to avoid being denied entry to Kenya:

  • Make sure you have all of the required documents before you travel. This includes your passport, eTA, return ticket, and proof of sufficient funds.
  • Be honest and upfront with the immigration officials at the border. Answer all of their questions truthfully and completely.
  • Be polite and respectful to the immigration officials.

Is it Possible to Cancel a Kenya eTA Application?

No, once you have submitted your eTA application and it has been approved, it will remain valid for the specified term, which is typically 3 months from the date of approval.

In the event that the eTA application is rejected, the application is automatically cancelled, and no further action is required from the applicant.


What are some common reasons for Kenya eTA denials?

Common causes of Kenya eTA denials include incomplete or inaccurate application details, insufficient supporting documents, criminal records, previous eTA violations, and failure to meet specific eTA requirements.

How can I avoid Kenya eTA denial due to incomplete application details?

Ensure that you fill out the eTA application accurately, providing all required information. Review the application carefully before submission to avoid any missing or incorrect details.

What documents are typically required for a Kenya eTA application?

Required documents may vary depending on the eTA type, but generally include a valid passport, passport-sized photos, travel itinerary, proof of accommodation, and any additional documents specified by Kenyan immigration authorities.

Can a previous criminal record lead to Kenya eTA denial?

Yes, a previous criminal record can result in Kenya eTA denial. Be honest about any criminal history and seek professional advice if necessary.

What should I do if I've had previous eTA violations?

If you've had previous eTA violations, address the reasons for those violations and ensure your eTA application is accurate and complete. Include any necessary explanations or documentation.

How can I meet specific Kenya eTA requirements?

Carefully review the specific requirements for your intended eTA type. Ensure you meet all criteria, such as health checks, vaccinations, or invitation letters, and provide the necessary documentation.

To obtain a Kenya eVisa

  • Step1: Complete the online application by providing your passport details.

  • Step2: Submit payment online using a credit card.

  • Step3: Monitor your email for confirmation of payment and receipt of your eVisa, which will be sent electronically.

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